5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it is crucial to implement a method of verification and quality management to ensure that issues associated with the lack of performing these jobs do not begin to happen.
In this article we will discuss five (5) easy actions to enhancing your safety guard service and attaining what you imagine as your perfect construction security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and inquire does it look adequate.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display if the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a good deal on what to expect from this guard and it gives you an opportunity to request a different guard if you think it is necessary.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every guard to the business itself, in many cases the shield’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Just how long is each new officer trained?
• Just how long does the security firm double lender?
• How thoroughly are your article requests explained?
Determine the response to every one of these questions and make certain they fit with what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site special training to get an understanding of what goes on preparing a guard to work in your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their job is not significant and they begin to see themselves as not as a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
In case your guards must make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your property. These monitoring systems allow the security guard business to track the log and time the activity of the guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the safety guard company provides a way of making certain each guard is secure and alert. By having guards check-in regularly together with the safety guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure they know their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure the consultant is not really a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.